Quality of Services
Designing and Developing Services (SV-060)
Defining a service portfolio is a strategic activity of an organization that later needs to be translated into tangible service offers. Organizations must therefore select and engage numerous resources...
Service Improvement Techniques (SV-070)
Processes are the backbone of every service in an organization. Processes need to be structured, measured, understood, controlled etc. in an efficient and effective way in order for the service to deliver...